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In this episode of the B2B Insights Podcast, Louise Walton-Coy, Research Director at B2B International, speaks with Ryan Davies, Senior Business Transformation Manager for Customer Experience at Rotork, about the evolving role of customer experience, the growing importance of Voice of the Customer programs and how CX research can help organizations make more informed decisions. With nearly two decades of experience across customer experience, Ryan shares his perspective on how CX has evolved from a traditional customer service function into a strategic discipline that spans every customer touchpoint. He also discusses how Rotork uses customer insight to identify improvement opportunities, prioritize action and strengthen customer relationships. Through a combination of transactional and relationship-focused research, Rotork has developed a robust Voice of the Customer program that helps the organization better understand customer needs, benchmark performance and drive meaningful business change. Hear Louise…

In this episode of the B2B Insights Podcast, Beata Miklosz and Niklas Heitland from B2B International speak with Dr Christine Wübben, Postdoctoral Researcher at the University Hospital Bonn, and Sandra Lewash, PhD Researcher at the University Hospital Bonn, about the role market research can play in transforming scientific discoveries into commercially viable healthcare innovations. The discussion focuses on COLDEX, an innovative antiviral nasal spray project developed within the ImmunoSensation Cluster of Excellence. Having demonstrated the scientific feasibility of their technology, the team partnered with B2B International to better understand market needs, validate key assumptions and identify the most promising routes to commercialization. Through a program of market research involving healthcare professionals, patients and other stakeholders, the team gained valuable insights into target audiences, market opportunities, adoption barriers and strategic priorities for future development. Hear Beata,…

In this episode of the B2B Insights Podcast, Senior Client Partnerships Director Simi Dhawan speaks with Trevor Glue, Marketing Director at Ricardo, about the challenges B2B organizations face during acquisitions - particularly around brand perception, integration, and ensuring teams are aligned. Recently, Ricardo acquired E3 Modelling, and B2B International supported the organization through a program of brand equity research to understand market perceptions and guide strategic decisions. After acquiring E3 Modelling, B2B International supported Ricardo, a global consultancy operating across transport, energy and climate sectors, through a program of brand equity research to understand market perceptions and guide strategic decisions. Hear Simi and Trevor discuss the business challenges prompting the research, the most valuable insights gained, and how the findings helped guide strategic decisions at Ricardo. Key discussion points: Why unbiased external research is essential during acquisitions…

In this episode, B2B International's Conor Wilcock and Jennifer Strange discuss how B2B organizations can better assess and improve customer experience (CX). They cover the challenges of measuring CX in complex environments and share practical steps for building effective CX research programs.

In this episode, B2B International's Thomas Grubert and Louise Coy share some important considerations when using AI, particularly in market research, and discuss some current pitfalls and future challenges to be aware of.

In this episode, B2B International's Conor Wilcock and Simi Dhawan discuss the challenges marketers face when targeting B2B buyers and how they can use segmentation to overcome these challenges.

In this episode, B2B International's Louise Coy and Jennifer Strange discuss common myths and misconceptions about brand research, share their favorite frameworks for effective brand research, and explain how to make brand research actionable.

In this episode, B2B International's Beata Miklosz and Niklas Heitland share their favorite strategic frameworks to develop winning value propositions.

In this episode, B2B International's Conor Wilcock and Oliver Truman dive in to the findings of the 2024 Superpowers Index to discuss the big trends in B2B and what makes the difference between winning and losing in 2024. Download the free report > The 2024 Superpowers Index | B2B International

In this episode, B2B International's Kim Arend and Pete Mullarkey discuss the steps researchers can take to ensure B2B research respondents are who they say they are and provide reliable and accurate insights.

Market research can require a significant investment and it is vital for businesses to see a return in terms of business growth. In this episode, B2B International's Tom Percival and Simi Dhawan discuss how to ensure B2B market research is strategic and actionable.

In the final episode of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Herminia Ibarra, a world-renowned authority on leadership and career development, for a discussion on how to successfully reinvent your career.

In episode 5 of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Rita McGrath, a best-selling author and sought-after speaker and strategic advisor. If you want to learn what it takes to spot disruptive inflection points in your market before they arrive, this episode is for you.

In episode 4 of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Kirstin Ferguson, an award-winning author, columnist, and company director, and world-renowned leadership expert. If you want to learn what it takes to become an effective leader in today's world, this episode is for you.

In episode 3 of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Amy Edmondson, Novartis Professor of Leadership & Management at Harvard Business School, and author of 'Right Kind of Wrong: Why Learning to Fail Can Teach Us to Thrive'.

In episode 2 of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Wendy Smith and Marianne Lewis, co-authors of 'Both/And Thinking', a game-changing book on decision-making.

In episode 1 of our 'World's Greatest Business Thinkers' series, Nick Hague is joined by Celine Schillinger, an award-winning entrepreneur, change agent, and consultant, for a deep-dive into effective leadership.

In this fourth and final episode of the series, Nick Hague is joined by two B2B International colleagues, Oliver Truman and Simi Dhawan. Oliver and Simi explore the key insights from the 2023 B2B Superpowers Index research and discuss the implications for B2B brands.

In the third episode of the series, Nick Hague is joined by Byron Sharp, Professor of Marketing Science and Director at the Ehrenberg-Bass Institute, the world's largest center for research into marketing. Nick and Byron discuss why brands should focus on building mental and physical availability and the importance of distinctiveness over differentiation.

In the second episode of the series, Nick Hague is joined by Jon Lombardo, Global Head of Research at The B2B Institute, a thinktank funded by LinkedIn. Nick and Jon discuss the theory of reach maximalism, a simple formula to help brands create effective marketing, the law of brand user profiles, and the concept of cash flow funnels.

To kick off the new series, Nick Hague is joined by Richard Shotton, behavioral science expert and author of the hugely popular The Choice Factory. Richard discusses the key learnings from his latest book, The Illusion of Choice, and explains how behavioral science can be used to understand and influence the way buyers behave.

In this episode, B2B International's Head of Growth, Nick Hague, is joined by LinkedIn's Kristen Johanson, to discuss how to build B2B technology brands that shine using key learnings from LinkedIn's 8th Annual Technology Buying Report, Brand to Buyer. Read the full Brand to Buyer report - https://business.linkedin.com/marketing-solutions/success/tech-buyer-research-report Learn more about the 95/5 rule discussed in today's episode - https://business.linkedin.com/marketing-solutions/b2b-institute/b2b-research/trends/95-5-rule

In this one-off special of the B2B Insights Podcast, B2B International's Head of Growth, Nick Hague, welcomes his father, Paul Hague, to discuss the launch of the second edition of their book "B2B Customer Experience: A Practical Guide to Delivering Exceptional CX".

This brand-new podcast series explores how technology powers B2B experiences both now and in the future. From customer experience to brand experience, from user experience to employee experience, technology should now be at the forefront to ensure you remain successful in the B2B arena. In this fourth episode, Nick Hague, host of the B2B Insights Podcast, welcomes back Phil Clayton, Client Partner at Meta, who first debuted on the B2B Insights Podcast in April 2022. In this episode, Phil discusses what the Metaverse means for businesses today, what the immediate and long-term opportunities are and what the future of work looks like and the role the Metaverse is expected to play.

This brand-new podcast series explores how technology powers B2B experiences both now and in the future. From customer experience to brand experience, from user experience to employee experience, technology should now be at the forefront to ensure you remain successful in the B2B arena. In this third episode, Nick Hague is joined by Benoit Soucaret, CXO at Merkle. Benoit is a true expert when it comes to creating user experiences, customer experiences and brand experiences that drive positive transformation for Merkle's clients. In this podcast episode, Benoit discusses how to create insight-driven, customer-centric experiences to bridge the gap between the expectations of B2B buyers throughout the purchase journey and the experiences that suppliers are providing.

This brand-new podcast series explores how technology powers B2B experiences both now and in the future. From customer experience to brand experience, from user experience to employee experience, technology should now be at the forefront to ensure you remain successful in the B2B arena. In this second episode, Nick Hague is joined by Tejal Patel, Senior Director of Global Digital Media at Cisco. Tejal brings with her a wealth of experience in digital marketing having worked across diverse sectors for world renowned brands including Microsoft, Nokia, Santander and now Cisco.

This brand-new podcast series explores how technology powers B2B experiences both now and in the future. From customer experience to brand experience, from user experience to employee experience, technology should now be at the forefront to ensure you remain successful in the B2B arena. To kick off the series, our Vice President in North America, Matthew Powell, is joined by Sylvain Panzani, Executive Vice President of High Tech at Merkle.

On this special episode of the B2B Insights Podcast, Nick Hague is joined by Phil Clayton, Client Partner at Meta, to discuss how you can connect with the B2B buyer of today and the part the Metaverse has to play. Phil talks through their recent re brand from Facebook to Meta; a nod towards this new trend in the business community; and the future ambitions of the company. They also get into the detail of our latest research report, sponsored by Meta themselves, focusing on the importance of a full funnel marketing approach to satisfy the increasing expectations of today's B2B buyer.

In our new Brand Practitioners Podcast Series, we invite brand leaders from organizations across different industries to discuss how they use brand marketing to drive growth and the role research plays in the overall brand and business strategy. In this fourth episode we're joined by Julia Nicoara, Marketing & Communications Director at the Carbon Trust. Julia discusses how they bring to life their brand promise of "to accelerate your mission to net zero" and how they have cut through the noise and raised brand awareness on a global scale.

In our new Brand Practitioners Podcast Series, we invite brand leaders from organizations across different industries to discuss how they use brand marketing to drive growth and the role research plays in the overall brand and business strategy. In this third episode we're joined by Melanie Forbrick & Rebecca Seefeld, brand engagement experts at Siemens Energy. Melanie and Rebecca discuss how they created and positioned a new B2B brand and the key challenges faced along the way.

In our new Brand Practitioners Podcast Series, we invite brand leaders from organizations across different industries to discuss how they use brand marketing to drive growth and the role research plays in the overall brand and business strategy. In this second episode we're joined by Davion Ford, Global Brand Storyteller at Arcadis. Davion discusses the key challenges faced by B2B organizations in building successful brands, the role branding plays in modern B2B markets and how to align 28,000 global employees to one brand and one purpose.

In our new Brand Practitioners Podcast Series, we invite brand leaders from organizations across different industries to discuss how they use brand marketing to drive growth and the role research plays in the overall brand and business strategy. In this first episode we're joined by Enno Houwerzijl, Senior Advisor Brand Strategy & Marketing Communications at ING. Enno discusses the challenges in building a brand that caters to both B2B and B2C audiences, the role insight has played in driving brand strategy at ING and his top tips for creating a more engaging and relevant brand in the B2B space.

This week on the B2B Insights podcast, our Business Development Director, Conor Wilcock, is joined by Elizabeth Nann, Executive Director Intelligence at The Wall Street Journal | Barron's Group. In this episode, Conor and Elizabeth talk through the WSJ's latest research study conducted by B2B International; 'Trust Your Decisions'. Key insights include the role WSJ plays in supporting commercial clients in ways such as thought leadership and proprietary research, the impact of various information and news sources on emotions in the B2B world and the emotional connections that differentiate winning and losing brands.

Join our Head of Growth Nick Hague as he takes you on the ultimate B2B branding journey with brand experts from around the world in our latest podcast series; The B2B Brand Masters. In this fourth episode, Nick is joined by Jenni Romaniuk, Associate Director at the Ehrenberg-Bass Institute in Australia. They discuss the research behind her recently updated 'How Brands Grow 2' book, why the law of 'Double Jeopardy' is the secret to how brands grow and the importance of the 'Duplication of Purchase' law.

Join our Head of Growth Nick Hague as he takes you on the ultimate B2B branding journey with brand experts from around the world in our latest podcast series; The B2B Brand Masters. In this third episode, Nick is joined by Peter Field, marketing consultant and known to some as the "Godfather of Effectiveness". They discuss key insights from some of Peter's recent papers, how B2B companies should invest in their marketing and which media channels drive the most value for B2B marketers.

Join our Head of Growth Nick Hague as he takes you on the ultimate B2B branding journey with brand experts from around the world in our latest podcast series; The B2B Brand Masters. In this second episode, Nick is joined by Peter Weinberg, global lead at the B2B Institute, a think tank funded by LinkedIn which researches the future of B2B marketing and decision making. Nick and Peter discuss why the most valuable ideas are contrarian ideas, the benefits of short-term and long-term brand building and the concepts behind the trends "War on Brand", "Blockbuster Marketing" and "The Death Of Hyper Targeting".

Join our Head of Growth Nick Hague as he takes you on the ultimate B2B branding journey with brand experts from around the world in our latest podcast series; The B2B Brand Masters. In this first episode, Nick is joined by Mark Ritson, a Virtual Marketing Professor with extensive experience in helping individuals and organizations become brand experts. Key discussion points include the role of brand management in B2B markets, long-term brand building vs short-term sales activation, the importance of brand measurements and the power of emotion and purpose in modern B2B branding.

Following the launch of our recent whitepaper; "The Generational Differences in B2B Decision-Making", we invited Matt Powell, Vice President & Executive Director of North America, and author of the report, onto the B2B Insights podcast. He joins our Head of Growth Nick Hague to talk through the research which was at the heart of the report, focusing on the influence of Millennial decision makers and the impact they are having on the B2B landscape.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this sixth episode we talk to Peter Seaman, Customer Experience & Marketing Manager for Finning UK & Ireland; the world's largest dealer for Caterpillar. Hear Peter's top tips for implementing successful CX programs, how evoking emotion can lead to customer loyalty and why internal collaboration across different departments is so important.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this fifth episode we talk to Jo Goossens, Strategic Marketing Manager at Etex; an International building materials company with over 13,000 employees globally and revenues of nearly EUR 3 billion per year. Find out why customer journey mapping has been pivotal to the success of their CX programs and why internal engagement is so important in driving CX initiatives.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this fourth episode we talk to Christina Colby, the Chief Customer Officer (CCO) at Guidewire; a provider of cloud-based P&C (property and casualty) insurance software enabling business to streamline processes. Find out how the role of CCO truly gives a customer a seat at the table, and how it has enabled Guidewire to create a superior customer experience.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this third episode we talk to Laura Lee, Strategy and Change Director at Molson Coors; the third largest brewer in the world with revenue of over $10 billion. Whilst the hospitality sector has been dramatically impacted by the pandemic, this has not stopped Molson Coors putting their customers front and center.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this second episode we talk to Lisa Best, Customer Communication Manager and CX Lead at Kemira. Kemira is a global chemicals company with annual revenue of EUR 2.7 billion and over 5,000 employees. Hear Lisa's top tips for embarking on a new CX program, how they achieved a substantial increase in NPS, and the importance of external customer communications.

Our brand new CX Practitioners series aims to shine a light on the B2B brands who have put their customers front and centre and implemented award-winning CX programs. In this first episode we talk to Shaun Myers, Director of Supply Chain & Service at Brenntag. With close to 13 Billion Euros in revenue and over 17,000 employees worldwide, Brenntag are a true leader in the global chemical sector. Find out where their CX journey began, the challenges faced along the way, and the results of the program so far.

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this sixth episode we talk to Blake Morgan, a customer experience futurist, author and guest lecturer at Columbia University. Blake's books include "The Customer Of The Future" and "More is More", and she also hosts the "Modern Customer" podcast.

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this fifth episode we talk to Annette Franz, Founder and CEO of CX Journey. Annette previously served as Chairwoman on the Board of Directors of the Customer Experience Professionals Association and was named one of "The 100 Most Influential Tech Women on Twitter" by Business Insider.

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this fourth episode we talk to James Dodkins, founder of Rockstar CX which provides CX training and internationally renowned keynote speeches. James is a best-selling author and was named by Customer Experience Magazine as the UK's number one CX influencer.

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this third episode we talk to Bruce Temkin, Head of the Qualtrics XM Institute. Bruce has been a central figure in the world of CX for over 20 years, from his influential thought leadership at Forrester, through to founding The Temkin Group and co-founding the Customer Experience Professionals Association.

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this second episode we talk to Ian Golding, an internationally renowned speaker and blogger on the subject of customer experience and was one of the inaugural board members of the CXPA (Customer Experience Professionals Association).

With CX a top priority for most B2B companies heading into 2021, we're launching our brand new CX Masters series where we talk to the world's greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this first episode we talk to Colin Shaw, Founder & CEO of Beyond Philosophy. Colin has been recognized by LinkedIn as one of the "World's Top 150 Business Influencers" and has been named in the Top 50 Customer Service Experts of the Decade.